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 EXPERTISE
Strategy, Planning & Communication
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Accreditation
Academic Advising


About Susan Frost

After 13 years in the Emory University administration, most recently as vice president for strategic development, Susan Frost is consulting with college and university leaders, helping them form and execute a strategic agenda, strengthen faculty development, or improve academic advising programs.  She continues to teach at Emory, where she is an adjunct professor in the Graduate Institute of the Liberal Arts. 

Susan Frost’s recent articles include “The University as Global City” (Change, March/April 2004) and “Chaos and the New Academy,” a work in progress she is sharing with leaders and scholars as it is developing.   She has also authored Academic Advising for Student Success: A System of Shared Responsibility (1991); co-authored, with Ronald Simpson, Inside College: The Future of Undergraduate Education (Insight Books, 1993); and edited Using Teams in Higher Education: Cultural Foundations for Productive Change for the New Directions for Institutional Research series (1998). Frost’s articles appear regularly in such journals as Research in Higher Education and the Journal of Higher Education. She teaches graduate seminars on the culture and contexts in the American university, as well as planning and policy analysis in higher education.  Currently she is a Senior Fellow in the Institute of Higher Education at the University of Georgia, where she earned her doctorate in 1989. 

While at Emory, Frost organized and developed the university’s first central institutional planning and research effort, designed and implemented major planning initiatives, and conducted comprehensive studies of faculty work and life at the university. Her studies of intellectual community and faculty work give the Emory faculty the distinction of being one of the most studied research faculty in the U.S. 

Frost consults at universities and associations including Georgetown, Yale, the Associated Colleges of the South, and Chemeketa Community College in Salem, Oregon.  In her practice, she helps presidents, deans and other leaders advance their strategic planning efforts and apply the concepts she and others have developed to higher education broadly.  Those concepts draw on her research interests including the cultures and structures of the American research university, the nature of intellectual community, the genesis and development of intellectual initiatives of faculty, and faculty careers and development. She often works in China and other locations in Asia, helping clients think strategically about opportunities in those societies, establish new academic programs or evaluate offerings.  For more information, see www.susanfrostconsulting.com

Meet our Staff

Hal Jacobs, editor

Hal Jacobs is a freelance writer based in Atlanta, Georgia. He frequently writes about higher education issues for magazine articles, speeches and special reports. Over the course of 25 years, he has also collaborated on several book projects and produced numerous videos related to higher education. His latest book, Ball Crazy: Confessions of a Dad-Coach, documents a former obsession with youth baseball. In the last two years, he has travelled to India, China, South Korea and Burma, growing more familiar with educational and cultural practices in each.

Susanna Elliott, project manager

A native of Sweden, Susanna earned her BA at San Jose State University.  She is skilled in managing complex projects, as well as performing research analysis of different institutions.  Susanna speaks both English and Swedish fluently and has conversational skills in Czech.  Currently, she is pursuing a MBA at the Johns Hopkins Carey School of Business. 

Olivia Smith, senior associate,

Olivia has worked on strategic initiatives for public and private research universities and liberal arts colleges for 15 years.  She has extensive experience working with leaders in higher education on strategic planning initiatives including direct work with Board of Trustees, faculty committees, and special initiatives, such as creativity and the arts, work-life balance, residential life, and honorary degrees.  She has an M.A. in Women’s Studies from Emory University and an M.A. and B.A. in English from Western Kentucky University. 

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